I’ve been at RWA Pharmacy for more than eight years, beginning my journey with the business as a Data Analyst before moving to Customer Success.
That combination has become integral to how I work and the outcomes I deliver.
I spend my days with our customers, listening closely so I can better understand their needs and using those insights to translate their goals into practical pharmacy business intelligence that supports confident decision making.
This kind of work energises me. Being part of delivering solutions that save time, bring processes together in one place, reduce avoidable errors, and turn complexity into simplicity is incredibly rewarding.
Which is why I’m pleased to announce Margin Insights, our new module designed to give teams a single, accurate view of their pharmacy margin.
One question comes up in almost every conversation I have with pharmacy owners and area managers: “What will my margin be this month, and what actually drove it?” – until now, the answer meant jumping between several reports to join the dots.
We had the tools for predicting payments and reconciling them after the month-end. We also had granular views of procurement and product-level performance.
What was missing was a single place that ties it all together.
Margin Insights is our answer.
It brings reimbursement, procurement, services revenue, and branch-level costs into one consistent picture with a simple goal in mind: providing the clarity you need to protect your pharmacy profit margin and grow with confidence.
When you log in, you see an overall margin for the period and how it’s composed.
That includes:
If you run private services or have other local income or costs that aren’t already in your feeds, you can add them. The module is designed to accept additional pharmacy analytics, so your ‘big picture’ isn’t missing the things that truly matter to your branch.
At the start of a new month, Margin Insights provides a predicted position as soon as your claim closes. Once payment data lands, the view updates to reflect the paid figures. That means you don’t wait weeks to see where you stand, and you still finish the month with a definitive answer.
High-level numbers are only useful if you can drill into the causes.
Margin Insights lets you move from head office to region to branch and compare locations that should be performing similarly. A simple scatterplot highlights branches with comparable item volumes but noticeably different margins.
From there, you can check three key areas quickly:
You can also look across wholesalers to see where you’re doing well and where there’s leakage. At product-level another scatterplot shows procurement value against procurement margin, so outliers stand out immediately.
If a product looks off, you can check whether it’s an inherent product issue or a timing and source issue with a specific wholesaler. This is where small changes to buying behaviour can protect pharmacy margin without adding workload.
I’ve learned that the best analytics behave like good colleagues. They answer the questions you ask, they’re ready when you need them, and they help you have better conversations with your team. That’s what we’re aiming for with Margin Insights.
We’re introducing Margin Insights to customers progressively, so we can learn together and keep improving.
If you’d like to see it in action or explore how it fits within your pharmacy analytics software, please get in touch.
Interested to learn more?
Interested to learn more?
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