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A Deeper Dive Into Our Pharmacy BI Enquiry Process

Written by Craig Stringfellow Commercial Lead
Craig Stringfellow
RWA Pharmacy GB - A Deep Dive Into Our Pharmacy BI Enquiry Process

Introduction

At RWA Pharmacy, we believe that every pharmacy deserves a tailored approach to pharmacy business intelligence. Our pharmacy BI solutions are designed to provide a comprehensive, unified view of your pharmacy, empowering you to make data-driven decisions that drive growth, efficiency and profitability.

This blog post offers an in-depth exploration of our pharmacy BI enquiry process, guiding you through each step from your initial contact to the success implementation of our solution in your pharmacy business.

 

Step 1: A Personalised Discovery Call

Your journey begins with a comprehensive Discovery Call. Our team will delve into the detail of your pharmacy operations, seeing to understand your unique challenges, goals and existing reporting processes. This internal conversation sets the foundation for a customised solution that perfectly aligns with your business objectives.

Key questions we'll address:

  • What PMR system do you use?
  • What are the primary pain points you face in your current reporting process?
  • What are your overall business goals?
  • How do you envision pharmacy business intelligence improving your operations?
  • Who within your organisation will be utilizing the system?
  • What are their specific needs and requirements?
  • What other data sources do you currently have access to?
  • What data are you most interested in analysing?

 

Step 2: Tailored Collateral and Peer Referrals

Following the Discovery Call, we'll provide you with a curated package of materials. 

This includes:

  • Detailed Pharmacy BI Brochures that showcase our product's capabilities and overall benefits for pharmacy businesses - including a breakdown of our solutions: Dispensary + Insights, Retail Insights & NHS Insights.
  • Case Studies highlighting successful implementations in similar pharmacies.
  • Testimonials from a list of satisfied clients who have experienced the positive impact of our solutions.
  • Peer Referrals from similar pharmacies in your industry who have partnered with RWA Pharmacy - if available.

Our goal is to equip you with the information you need to make an informed decision and gain a deeper understanding of how our pharmacy BI solutions can benefit your business.

 

Step 3: Product Demonstration

Once you've had time to review our materials, we'll schedule an in-person, non-obligatory product demonstration. During this session, our sales and product team will guide you through our pharmacy BI platforms, using sample data to illustrate its capabilities and showcase the simplicity of its processes and reporting.

During this session, we'll emphasise the following key features and benefits:

  • Data Simplification: How our pharmacy business intelligence solution consolidates data from various sources into a single, accessible platform.
  • Real-Time Reporting and Analytics: How you can access up-to-date insights and trends to inform your decision-making.
  • Flexibility: How our platform can be tailored to meet your specific needs and preferences.
  • Integration With Existing Systems: How our solution can seamlessly integrate with your PMR  and other business tools.
  • User-Friendly Interface: How our intuitive design makes it easy for your team to navigate and utilise the platform.

 

Step 4: Live Demo

We offer a live demonstration of our pharmacy BI solution. This involves your data being shared by your PMR supplier to provide a bespoke demonstration and showcase how our system can simplify reporting using data that you recognise and resonate with.

This demo will feature a senior member of our Customer Success team who will be able to offer immediate feedback on your data. Our Customer Success teams host over 1,500 sessions with customers every year and are in a position to identify trends and opportunities in your data straight away. They will identify potential areas for improvement based on commonalities with other customers and industry insights.

 

Step 5: Contract Signing

At this stage, we've worked closely with you to understand your business and goals, and we're confident in our ability to deliver a solution that exceeds your expectations. Following your pharmacy BI demonstration. Should you wish to proceed, we'll present you with a contract outlining the terms of our partnership and our commitment to your success. It’s now yours to sign!

 

Step 6: Set Up and Ongoing Support

Once the contract is signed, we'll begin the set-up process. Our dedicated Customer Success team will handle the heavy-lifting technical aspects, ensuring a smooth integration with your existing systems and no stress or hassle for your team. Our go live date depends on how long it takes us to access your data. Once we have the data, you will receive logins that same day.

However, our support doesn’t stop once the installation is complete. We understand that data is just data unless you do something with it. Our Customer Success team will go on this journey with you, ensuring you get the absolute best out of our solutions,

Throughout the implementation and beyond, we'll provide ongoing support to your business in a variety of methods that all directly benefit your roadmap to success, including:

  • Tailored Training Sessions to empower your team to use the platform effectively - this includes any future updates to our platform.
  • Regular and Dedicated Support via monthly calls, check-ins and emails to address any questions or challenges that may surface.
  • Collaborative Strategy Development with our commercial team to ensure your data strategy aligns with your business goals at all times.
  • Shared Responsibility as we work together to achieve your objectives and rectify any stumbles we may have along the way - we’re here to help no matter the result.

 

Ready To Start Your Journey?

Our pharmacy BI solutions are designed to drive growth, efficiency, and data-driven decision-making. By partnering with RWA Pharmacy, you can gain a comprehensive understanding of your pharmacy business, identify areas for improvement, and unlock the full potential of your data.

Contact us today to learn more about how we can help you achieve your business goals and to start your bespoke enquiry process!

 

Contact RWA Pharmacy

Interested to learn more?

Contact RWA Pharmacy

Interested to learn more?