At RWA Pharmacy, "Customer Success" isn't just a slogan – it's our driving force. We believe in empowering businesses to transform their data into a powerful asset. By combining your industry expertise with our data analytics solutions, you unlock hidden potential and drive real profits.
We believe in building long-term partnerships with our customers. This means going beyond data – we take the time to understand your unique business goals. We also recognise that business needs to evolve. Our solutions are flexible and scalable, allowing us to adapt to your changing goals.
When we say we work with our customers, we mean it! In a typical year, we have 800 customer sessions. These vary between online calls and in-person visits - whatever our customers need to ensure they are meeting their business goals and getting the best results out of our solutions.
Proactive innovation is at the core of our business strategy. Our business intelligence solution is never finished, we are always improving and adding new modules. Customer insights play a crucial role in shaping the direction of our product development.
Be up and running, generating value within a week with our customer-success-led pharmacy solution. Here's how we motivate you to thrive:
We have simplified our documentation to ensure it’s easy to understand. We always align our solutions with your business goals. No data expertise required; we make it easy for you and your team to use our solution.
We work on a subscription model - that means no heavy capital investment up front for you! We can get straight to work, focusing on engaging your team members and ensuring the data validation process runs smoothly.
All customers are assigned a Customer Success Manager who will train and work with your team from here on out, building reports, analysing data working on data comprehension. Expect regular updates!
We set formal reviews every 6 months with our customers. We’ll meet your team to discuss how effective the tool is working for you, and what we can do to ensure it continues to perform for your business needs.
We have provided pharmacies with data analytics for over a decade. We are the data partner of choice for many well-known pharmacy groups and take huge pride in our customers’ success. Seeing our customers achieve their business goals using data analytics is our driving force.
Don’t just take our word for it - hear from our customers!
Show me case studies related to:
Discover how Meaghers increased preferred generics by 10%.
Discover how McKenzie's grows profit by 30% with Retail Insights
RWA Pharmacy delivers clarity and accountability to our customers.
By presenting the right information to the right person at the right time, our customers deliver higher profits and achieve efficiencies in their businesses. We have enabled many leading pharmacy groups to increase their profits through transparency and data-driven decision-making.
Don’t just take our word for it, here is what some of them have to say:
"McCabe's integrated RWA Pharmacy with our EPoS provider (TouchStore) in February 2020. Soon after integration we very quickly saw the benefits of RWA layered onto TouchStore. With RWA, we have turned static data into actionable reporting and I would have no hesitation in recommending them to anyone. We have since also layered RWA onto our PMR provider (MPS) and have seen similar successes with continued support from the team at RWA Pharmacy."
"The people at RWA Pharmacy are much more like partners, they are like an extension of our business. I've always found the team incredibly curious, incredibly open, and incredibly agile, so there's never been anything we've asked for that hasn't been embraced or taken onboard and delivered upon."
"The retail side of our business is so much smaller than our dispensing, so we need to be very efficient to make it work for us. As pharmacists we tend to stick to what we are used to, but this usually ends up in too much stock and cluttered shops. RWA Pharmacy introduced us to retail best practices and backed this up with live connections to our stock and transactions which resulted in a far more profitable retail business which is now a significant part of our overall results."
"Since using the dead stock module from RWA Pharmacy, our teams have successfully reallocated €48,000 worth of stock around our business to sites where it's needed. This has saved us time, protected our bottom line, and ensures individual site performance remains high. A worthwhile investment for any business who is managing stock".
"RWA Pharmacy has enabled us to find a multitude of needles in a haystack and we can find what is really important in our business.
I cannot imagine running the business without RWA Pharmacy anymore, it would just be impossible. It has really allowed us to work much smarter in Meaghers rather than harder"
"By using RWA Pharmacy and the data, and having that transparency has allowed us, without making any improvements in terms of driving revenue or additional business, to get so much more profitability."
RWA Pharmacy is proud to provide business intelligence services across the industry.
Our customers range from some of the biggest national groups to hard-working family chains. We never forget the responsibility and trust our customers have placed in us to help their businesses grow and will always go the extra mile to ensure the benefits we provide translate into real-world profits.
Our relationship with our customers is what drives us onward and we thank them all for their trust, contributions and insight which ensures our systems are always at the cutting edge of industry requirements.
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