At RWA Pharmacy, "Customer Success" isn't just a slogan – it's our driving force. We believe in empowering businesses to transform their data into a powerful asset. By combining your industry expertise with our data analytics solutions, you unlock hidden potential and drive real profits.
We believe in building long-term partnerships with our customers. This means going beyond data – we take the time to understand your unique business goals. We also recognise that business needs to evolve. Our solutions are flexible and scalable, allowing us to adapt to your changing goals.
When we say we work with our customers, we mean it! In a typical year, we have 1,500 customer sessions. These vary between online calls and in-person visits - whatever our customers need to ensure they are meeting their business goals and getting the best results out of our solutions.
Proactive innovation is at the core of our business strategy. Our business intelligence solution is never finished, we are always improving and adding new modules. Customer insights play a crucial role in shaping the direction of our product development.
Be up and running, generating value within a week with our customer-success-led pharmacy solution. Here's how we motivate you to thrive:
We have simplified our documentation to ensure it’s easy to understand. We always align our solutions with your business goals. No data expertise required; we make it easy for you and your team to use our solution.
We work on a subscription model - that means no heavy capital investment up front for you!
All customers are assigned a Customer Success Manager who will train and work with your team from here on out, building reports, analysing data working on data comprehension. Expect regular updates!
We set formal reviews every 6 months with our customers. We’ll meet your team to discuss how effective the tool is working for you, and what we can do to ensure it continues to perform for your business needs.
We have provided UK pharmacies with data analytics for over a decade. We are the data partner of choice for many well-known pharmacy groups and take huge pride in our customers’ success. Seeing our customers achieve their business goals using data analytics is our driving force.
Don’t just take our word for it - hear from our customers!
Show me case studies related to:
Discover how Day Lewis saved £650,000 in losses using Dispensary+ Insights
Uncover how Weldricks reduced out of date stock by 55%
Discover how McKenzie's grows profit by 30% with Retail Insights
Discover how Ackers increased their group bottom line by £35,000 in the first 12 months.
Learn how Flintlow gained £65,000 of extra profit for the group in first 12 months.
Discover how Payden’s saved up to £10,500 per month on unclaimed EPS scripts.
Learn how Shaunak’s Pharmacy generated 5 times the cost of their RWA Pharmacy subscription.
RWA Pharmacy delivers clarity and accountability to our customers.
By presenting the right information to the right person at the right time, our customers deliver higher profits and achieve efficiencies in their businesses. We have enabled many leading pharmacy groups to increase their profits through transparency and data-driven decision-making. Don’t just take our word for it, here is what some of them have to say:
"RWA provides an invaluable service to our company, helping ensure that any money that we are entitled to as a result of our pharmacy team’s effort is fully claimed for and paid. The expired unclaimed script solution is just one of the many ways that the RWA service has given us complete transparency of our business."
"There is a module available which identifies stock unlikely to be dispensed before its expiry date that can potentially save £3,000 to £5,000 extra profit per pharmacy."
“Pharmacy funding is exceptionally tight, and so it is critical that no money is left behind. The clear information from RWA’s Exemption reports and a process we put in place has saved us over £420,000 in losses from Switching. It has also reduced the workload for our people in the branch around this somewhat onerous task, allowing them to focus on patient care.”
"Weldricks management team are excited about the RWA data available to us in our daily decision making and while nobody can predict the future, companies that use analytics to guide decision making minimise their chances of wasting their time, using up scarce resources and falling behind better-informed competitors.”
"We use the data and analysis provided by RWA to re-coup money by picking up unclaimed and mis-claimed EPS and by improving our stock management and reducing out of date products.
RWA allows us to easily share this information with our pharmacist managers so that they can drive improved performance within their pharmacy across all areas including nominations, services, owings as well as many others."
"The retail side of our business is so much smaller than our dispensing, so we need to be very efficient to make it work for us. As pharmacists we tend to stick to what we are used to, but this usually ends up in too much stock and cluttered shops. RWA Pharmacy introduced us to retail best practices and backed this up with live connections to our stock and transactions which resulted in a far more profitable retail business which is now a significant part of our overall results."
"The clarity RWA’s reports give us have been invaluable in these times of pressure on margin and people in our branches. We get more done in less time. This solution has not been a cost to us, it has contributed value well in excess of its cost."
RWA Pharmacy is proud to provide business intelligence services across the industry.
Our customers range from some of the biggest national groups to hard-working family chains. We never forget the responsibility and trust our customers have placed in us to help their businesses grow and will always go the extra mile to ensure the benefits we provide translate into real-world profits.
Our relationship with our customers is what drives us onward and we thank them all for their trust, contributions and insight which ensures our systems are always at the cutting edge of industry requirements.
Unlock your hidden insights today
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